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  1.     
    #1
    Dell's Avatar

    Help Lifetime maps but not showing update

    Hi all
    I know I am a thick old man but no matter how I search I cannot find solution to this problem.
    The problem is I have just purchased a new 3490LMT with lifetime map updates but the only thing Express is showing is software up to date no map,on my friends
    when connected to express it is saying map update available 2015.1, I have emailed Garmin and I may as well ask my cat.
    So I think I will have to install it myself but I am OK with tomtom but new to Garmin, I have looked at the latest map link on this site but there seems to be a lot

    Lifetime maps but not showing update

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    of different files and with some more than one file with the same name so If someone could point me in the right direction that would be good.
    Thanks in advance Dell
    Dell Reviewed by Dell on . Lifetime maps but not showing update Hi all I know I am a thick old man but no matter how I search I cannot find solution to this problem. The problem is I have just purchased a new 3490LMT with lifetime map updates but the only thing Express is showing is software up to date no map,on my friends when connected to express it is saying map update available 2015.1, I have emailed Garmin and I may as well ask my cat. So I think I will have to install it myself but I am OK with tomtom but new to Garmin, I have looked at the latest Rating: 5

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    Vitinesgonzalez (28th August 2014)

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  4.     
    #2
    Garmin Expert
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    PiEtU's Avatar
    Quote:
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    i do not understand what map you need?
    start here
    Link URL:
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    R@me$h (4th June 2014), Vitinesgonzalez (28th August 2014)

  6.     
    #3
    Dell's Avatar
    Thanks PiEtU for your reply I am after the latest update 2015.10 but Express is not showing it in fact it is only showing my software no map what so ever and as I should have lifetime free updates, I connected my mates garmin up to express and up came the update for his.

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    Vitinesgonzalez (28th August 2014)

  8.     
    #4
    Garmin Expert
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    PiEtU's Avatar
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    are you ever update it???
    are you maked Garmin account???
    some device need Lifetime code first.....lifetime code card comes with device when you buy it???

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    Vitinesgonzalez (28th August 2014)

  10.     
    #5
    Dell's Avatar
    Yes I have a Garmin account no code came with satnav factory refurb but my friends did not have a code either and I updated his no problem and he had never connected it to a PC before, so that must be my problem so I think I will update through back door I have downloaded all I need except for JCV file there are two and not sure what one I need for my 3490LMT can you help.
    Thanks in advance Dell

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    Vitinesgonzalez (28th August 2014)

  12.     
    #6
    Garmin Expert
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    Are you ever try update your maps with Garmin Map Updater ??
    Link URL:
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    Dell (7th June 2014), Vitinesgonzalez (28th August 2014)

  14.     
    #7
    Dell's Avatar
    Yes I tried that also thanks.
    Dell

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    Vitinesgonzalez (28th August 2014)

  16.     
    #8
    @Dell
    There have been a few problems with LM map updates for EU & NA using both GarminExpress and MapUpdater. This is one solution to download the maps using MapUpdater. It's a bit laborious but try this if you haven't solved your problem via Garmin or your cat:

    • Log on to your mygarmin.com account, open one if you haven't already, and register your 3490LMT if not already done by clicking 'Register' under myProducts.
    • Then under myMaps, select Manage Maps>Details [beside the device needing the update].
    • The Maps Download page should then show>Scroll to the bottom of the page where the 2015.10 entry should be.
    • Look for an entry there "CODE" and is in the format Y98FTBWQ or FHYUWRL2 [i.e. 8 character mix of upper case letters with 1 or 2 numbers], don't confuse this [product] code with the unlock code which is 25 characters.
    • Copy the code to the clipboard.
    • With your 3490 connected to your PC, open MapUpdater. Get the latest version if not already.
    • MapUpdater will report that there is a map update available "For Purchase". Yeah right, like we're gonna do THAT.
    • Down the bottom of the screen look for words like "I have a Product Code", in quite fine print. Click on it and on the next screen paste the code you copied.
    • The map update should now be allowed as LM.

    Hope this helps, from one old man to another. BTW, my cat is a lot smarter than Garmin. Credits for the above to Feral Beryl [my cat].

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    Vitinesgonzalez (28th August 2014)

  18.     
    #9
    Dell's Avatar
    Thanks for the reply Buddyboy
    I have tried what you suggested but the only thing I find is the installed map IE MPC Map
    Code:
    Unlock Code:
    Date Unlocked: February 2, 2012
    And
    City Navigator Europe NTU 2012.30 - Map+3D+HT+PA+P, Oct 11
    Code:
    Unlock Code:
    Date Unlocked: February 2, 2012
    Nothing more Dell

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    Vitinesgonzalez (28th August 2014)

  20.     
    #10
    @Dell
    Please immediately edit the post above and remove the actual codes as an unscrupulous person might be able to use the Unit's ID to clone your unit. As evidence of that, I was able to deduce the UID and confirm the model and the garmin site to see this:



    So it is indeed identifying as an LM, however this is what MapUpdater shows for it as you'd have found:



    My advice is to contact Garmin as it maybe that when the unit was refurbed that the correct codes for EUU LM have not been entered.

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    Dell (14th June 2014), Vitinesgonzalez (28th August 2014)

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