TomTom Go 620, gives updates but does not install them

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As far as I know TT rarely does repairs, what it seems to me is that they exchange parts or devices for others. Depending on the breakdown of your gps, it will go to the garbage or it will be left for parts, taking advantage of the screen if it were the case.

The device they have sent you may be one that has been repaired from another user, this is the refurbished concept that we have read on occasion. We cannot know if it is new or used, a clue to whether it is new is that navcore has it, it should have 19 or earlier.