Hi, thanks in advance for any help and support offered.

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I have a new TT Go 6000. I run Windows 10 on a desktop and all my other devices run fine. I installed TT MyDrive and logged in all ok. I then connected my new TT 6000 and windows installed the drivers for it - the device appears correctly in 'Network Adapters' as 'Tom Tom 6000' - it also shows in 'Devices and Printers' as a TT GO 6000 in the "Unspecified" category.... but no matter what I do I can't get MyDrive to see the TT unit and connect/talk to each other....

I clicked on the link in MyDrive that says "click here if nothing is happening" and have both deleted the driver and the MyDrive app and re-installed both app first. but still nothing.

I then tried a laptop running Window 10 - same process and Bingo! all worked fine and as expected....

So, has anyone else had issues getting the device and app to talk to each other? what was the fix?

Many thanks.

thirkell Reviewed by thirkell on 13th February 2016. Help with TT GO 6000 and connecting to MyDrive Hi, thanks in advance for any help and support offered. I have a new TT Go 6000. I run Windows 10 on a desktop and all my other devices run fine. I installed TT MyDrive and logged in all ok. I then connected my new TT 6000 and windows installed the drivers for it - the device appears correctly in 'Network Adapters' as 'Tom Tom 6000' - it also shows in 'Devices and Printers' as a TT GO 6000 in the "Unspecified" category.... but no matter what I do I can't get MyDrive to see the TT unit and Rating: 5