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TomTom Go 620, gives updates but does not install them

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  1.     
    #1
    Poteo_Roke's Avatar


    TomTom Go 620, gives updates but does not install them

    Default TomTom Go 620, gives updates but does not install them

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    TomTom Go 620, gives updates but does not install them

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    I have a TT Go 620 which is connected to the network and also to a wiffi that is about 50 cm away; it gives me updates but does not install them.

    Let me explain, I give it to accept the updates and it goes into a loop, it starts at 77% and goes up to 99%, once it reaches 99%, it starts again with 77%. And so it can be time. What's more, it has been connected for more than 48 hours and it continues to do the same process for me.

    I no longer know what to do to install the updates. Any suggestions ???

    Note: The four updates it gives me are the following; Application Version, Map version update (1060 to 1065), Traffic Radar Update and POI Update: Charging Station
    Poteo_Roke Reviewed by Poteo_Roke on . TomTom Go 620, gives updates but does not install them Greetings I have a TT Go 620 which is connected to the network and also to a wiffi that is about 50 cm away; it gives me updates but does not install them. Let me explain, I give it to accept the updates and it goes into a loop, it starts at 77% and goes up to 99%, once it reaches 99%, it starts again with 77%. And so it can be time. What's more, it has been connected for more than 48 hours and it continues to do the same process for me. I no longer know what to do to install the Rating: 5

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    TomTom Go 620, gives updates but does not install them
  3.     
    #2
    Administrator
    biggerdave's Avatar
    TomTom Go 620, gives updates but does not install them
    Do you have a factory reset option on the screen or can you do that via MDC?

    SPAM HUNTER/KILLER
    Please do not just post "thanks" but use the "thanks" button bottom/right or the reputation star "*" bottom/left
    S i m p l e s

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    Poteo_Roke (8th March 2021)

  5.     
    #3
    TomTom Master
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    Orni's Avatar

    TomTom Go 620, gives updates but does not install them
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    I went through something similar to what I did:


    • Unconfigure the Wi-Fi.
    • Start MDC create an account.
    • Connect the gps and associate the gps with the account.
    • Accept updates on MDC.
    • Accept updates on the device . It may ask you to configure the connection to usb.
    • You must have MDC open at all times.
    • If the update is suspended, click on accept and follow the instructions to recover, do not pay much attention to the MDC messages because sometimes it seems that it hangs.



    To make a recovery:


    • Press and hold the button until the black screen.
    • With the gps connected to the pc, start MDC.
    • Lay your GPS on a flat surface with the screen on the surface.
    • Press the power button three times in a row the device should start the recovery mode copying the last copy you have in the MDC cloud,

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    Poteo_Roke (8th March 2021)

  7.     
    #4
    Poteo_Roke's Avatar


    TomTom Go 620, gives updates but does not install them
    Here again, THANK YOU very much for the directions.I can't do anything to it as all my steps were looping back from 77% to 99%.In the end I had no choice but to contact TomTom support, and this after days of messages, today I have sent it for repair
    Last edited by Poteo_Roke; 31st March 2021 at 03:29 PM.

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    Orni (25th March 2021)

  9.     
    #5
    Poteo_Roke's Avatar


    TomTom Go 620, gives updates but does not install them
    Yesterday, I received a new NAV5. Although I do not know if it is reconditioned or not, I say this, because when it was bought it came with a transparent plastic on the screen and it has come with a black plastic with the TomTom logo

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    Orni (31st March 2021)

  11.     
    #6
    TomTom Master
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    Orni's Avatar

    TomTom Go 620, gives updates but does not install them
    You can look at the serial number of the case if it matches the one on the inside in the "About" screen.

    You can also check if the number matches the one you sent, if you remember.

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    Poteo_Roke (31st March 2021)

  13.     
    #7
    Poteo_Roke's Avatar


    TomTom Go 620, gives updates but does not install them
    That is already clear to me that it is not the same serial number, therefore it is different from the one I sent ...


    But the doubt resides if the new TT bring the screen protector in transparent plastic or as it has come to me in black plastic and the TomTom logo. That is why I was commenting if the "new" that they have sent me may be reconditioned

  14.     
    #8
    TomTom Master
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    Orni's Avatar

    TomTom Go 620, gives updates but does not install them
    I do not understand what you mean, if you ask about the patch to the nav5 it cannot be put.

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    Poteo_Roke (1st April 2021)

  16.     
    #9
    Poteo_Roke's Avatar


    TomTom Go 620, gives updates but does not install them
    I know that the NAV5 cannot be educated for now, and I think I have not explained myself well ...

    I sent a Go 620 to tech support for repair and this TT again came with a clear plastic screensaver; Well, they have sent me a new one (since the previous one could not be repaired), and this TT came with a black plastic screensaver with the TT logo.Hence, my thought, that if this new TT sent would be reconditioned by technical support, that is, they send it to me as new and it is repaired by another user

  17.     
    #10
    TomTom Master
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    Orni's Avatar

    TomTom Go 620, gives updates but does not install them
    Quote:
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    As far as I know TT rarely does repairs, what it seems to me is that they exchange parts or devices for others. Depending on the breakdown of your gps, it will go to the garbage or it will be left for parts, taking advantage of the screen if it were the case.

    The device they have sent you may be one that has been repaired from another user, this is the refurbished concept that we have read on occasion. We cannot know if it is new or used, a clue to whether it is new is that navcore has it, it should have 19 or earlier.

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    Poteo_Roke (1st April 2021)

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