TomTom Pro WEBFLEET patch MSTMS - did not work

tomtom pro webflet patch works , but the problem is that can not active map on model: 7350 and 5350
i explane ...if you have a tomtom pro 7350 or a pro 5350 with normal europa map and you want to put europe truck map then the patch no works, can not activate maps , this is the problem .
i know that someone solved it but i don't know...maybe he can help you here .
you can change software/navcore from 17 to 21 ..i mean from tomtom pro webflet to nav5, but also normal nav5 patch con not activate maps , too

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the problem is not on patch, but in this tomtom pro version, they are different !
different is on tomtom pro 7250 or 5250 ..they are nav4 and patch can works..sure, tested.

hello Simba

My device is the TomTom Bridge on Android 6
OJ batch no
it has the owner profile (wifi) blocked and I can't update the maps (from the card as well) so it's configured

I wrote to tomtom because I found this manual on their pages, but they don't want to help me

I am not a webfleet customer.

I need the file reset.img (disk image) to factory reset the device.

Factory reset device from recovery.
Factory reset from recovery is not normally possible in order to protect against end user factory resetting a device and rendering it unusable. There are cases where this can be helpful, however - for example when a screen lock has been set and forgotten. In these cases we can allow a factory reset from recovery. For this a special reset.img must be requested from the TomTom Bridge team. In order to factory reset a device from recovery:

List the MUIDs of the devices you would like to factory reset in a CSV file.
Contact the Bridge team and send them the file.
They will send you one or multiple reset.img images with instructions how to perform the factory reset.
Please be aware, these will always allow a factory reset from recovery so it’s best to recover on a case by case basis.

Bridge;

Link URL:

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ican't help you, I don't know anything about this device, i imagine that it is on this website where you have looked, as you see there is a lot of variety, countries, example Europe or Europe Truck, etc ....
you would have to make sure what device you have before wanting to install any recovery.
example europe truck pack, rescue + recovery, etc...;

Link URL:

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regards

I used rescue.img disk image but this disk image does not remove the configuration lock

however, I cannot restore the device to factory settings

Proukaet

Yes, someone has set a configuration lock
I want to factory reset to update the maps
I am not using a telematics account
serial number OJ4197I00590
Tomtom Support refers me to Webfleet, but I am not their customer

Can you help me?