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  1.     
    #1

    Default Help go40

    I have a Tomtom go40 and I would like ti refresh it. It has never been transformed and I tried to connect it to Mydrive, but it doesn't work. It is recognised by Windows as a network periphery. I don't know which navcore it has and since I can't access it I tired to use TomTom Business Solutions but it doesn't work too. Please help me to refresh it. Thanks

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    bottoni Reviewed by bottoni on . Help go40 I have a Tomtom go40 and I would like ti refresh it. It has never been transformed and I tried to connect it to Mydrive, but it doesn't work. It is recognised by Windows as a network periphery. I don't know which navcore it has and since I can't access it I tired to use TomTom Business Solutions but it doesn't work too. Please help me to refresh it. Thanks https://postimg.cc/7fyp7TwD https://i.postimg.cc/7fyp7TwD/IMG-20211219-121304.jpg (https://postimg.cc/7fyp7TwD) Rating: 5

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  3.     
    #2
    TomTom Master
    Supporter
    Orni's Avatar

    Help go40
    We must know what you have done on the device.
    With the images that you show of your device is in the recovery option. If it does not exit that screen, you must connect it to your pc with MDC installed so that it recovers the normal boot.

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    bottoni (20th December 2021)

  5.     
    #3
    Hi, thanks for your replay. I don't know what they did before to the device. Maybe they upgraded it incorrectly using Mydrive. I'm sure they haven't tried to modify it because the owner isn't experts in this field.
    I don't know if with MDC you mean the refresh process. I want to inform you that I can't press three times the power button and it starts working as you can see in the photo that I sand you. When I turn it on I hear the usual sound and the word TomTom on the screen. Even if I press the power bottom for a long time it doesn't work.
    However it is identified by Windows as a network periphery. Mydrive identifies it too but I can't verify what's inside. When I try to do it blocks.

  6.     
    #4
    TomTom Master
    Supporter
    Orni's Avatar

    Help go40
    Devices from nav3 cannot be seen as logical drive in windows. You will never see the content of your device on your computer unless you have the patch installed and communicate over the network.

    In the state that you show in the image you should connect it to the pc, start the official program and see if it performs the recovery.
    Check the video from minute 1:35

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  7.     
    #5
    Hi, I know that it cannot be identified as a logical unity. As I said before, it is identified by Windows as a network drive. It is identified by Mydrive too, but when Mydrive tries to verify what's inside or tries to update it blocks. You can understand better in the attached photos.
    Thanks

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  8.     
    #6
    simba's Avatar
    Does it seem to understand that the device is registered on another account?
    If so, you should associate it with your account to be able to manage with MyDrive Connect

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    regards

  9.     
    #7
    Hi, every time I try to connect the TomTom to my account Mydrive doesn't work, it blocks as you can see in the photos. I tried to use another account or another computer but it doesn't work too.

  10.     
    #8
    simba's Avatar
    you can try if detected by Nav4 patch .bat and sdmagic.
    redards

  11.     
    #9
    A limited number of devices can be associated with each account. Delete some device or create a new account!

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    simba (23rd December 2021)

  13.     
    #10
    Hi.
    Can you please give me the Nav4 patch.bat and sdmagic link? So I'll try this solution. I have already logged on with a new account and I even deleted all the devices on my account, but there's always the same problem.
    Thanks

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