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    #11
    happened's Avatar
    START 25 - No Maps Found :-[
    My apologies to everyone for such a long leave of absence. Have been playing a bit of catch up workwise. So here is an update on the matter which was resolved last year itself!

    I had a long and elaborate conversation with our ever helpful @rusigor who advised that I get in touch with TomTom and tell them about the issue. All I really wanted was the original NZ map to come back - even an outdated one. Here is the email that I sent them:

    __________________________

    START 25 - No Maps Found :-[

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    Hello there,

    I recently received a Start 25 from a friend who had not been using it for a long time.

    On starting up the device, it said there were no maps installed. I am confident it had New Zealand maps that came with it. I looked on the TomTom community and went through the reset process (get to the black and white screen on-off three times and connect to My Drive Connect), but the software only gave me a Navcore update and not a map.

    Now I understand that since it is an old device, it may not have the latest maps but can you please help me get the original maps back on this device? The map that this TomTom Start 25 came with?

    The serial number of my device is: BLXXXXXXXX
    My TomTom account name is: XXXX@XXXX.com

    Please help.

    Thanks,
    __________________________

    There was no response for about two days after which a rep from TomTom responded with a delightful response saying they had considered my case and had loaded my device with the original lifetime map updates for AUS-NZ for that device!

    I thanked the rep profusely, and the device has been getting map updates as promised. No traffic cam updates, though, but the device had only come with a three month trial for that so all good.

    It appears all Tomtom reps are not made equal as the one I interacted was just absolutely delightful. I hope this helps any other Start 20/25 device owners out there with no map.

    Cheers everyone!
    You're beautiful. Yes - you reading this! :-)

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