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TomTom XL  4 GB won't update

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  1.     
    #11
    just connect to tomtom home, while copying/installing map share update i get the following error message.

    ERROR: HomeBase/IO: Error writing file: F:\Western_Europe\ServerLineIndex.dat
    @ .\portable\cfile.cpp(1947)

    in .\portable\cfile.cpp:1947
    Stack:
    0. chrome://tthome/content/ui/bindings/commit.js:82
    error(textOrException);
    1. chrome://tthome/content/ui/bindings/ttwizard.xml:1061
    this._commitFailed(i, commitPage);
    2. chrome://tthome/content/logic/util.js:79
    return func.apply(obj, arguments);
    3. chrome://tthome/content/ui/subtask/update/update.js:811
    errorCallback(e);

    TomTom XL  4 GB won't update

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    4. chrome://tthome/content/logic/dllUtils.js:77
    this._errorCallback(e);
    5. chrome://tthome/content/logic/dllUtils.js:69
    this._errorFatal(error);

    Time: Sun, 10 Jun 2018 11:13:30 GMT

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    TomTom XL  4 GB won't update
  3.     
    #12
    Administrator
    pe1agp's Avatar

    TomTom XL  4 GB won't update
    I'm afraid something must be wrong with the memory, but why with both devices, that would be very rare
    Which program are you using to move files from one place to another place ?

    for instance, 0. chrome://tthome/content/ui/bindings/commit.js:82 look like if a path is not found


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    Alfred_ML (11th June 2018)

  5.     
    #13
    I use the standard windows file explorer. and this last error "0. chrome://tthome/content/ui/bindings/commit.js:82 look like if a path is not found " this is what TomTom home shows me.
    It's very weird that 2 of the same TT's give me the same problem.
    is this all a coincidence with 2 off the same devices. i find it hard to believe.
    But if there is anyone out there with a 4 GB TT XL model GV then let me know if he has the same problems or not.

  6.     
    #14
    As pe1agp correctly pointed out...the chances of two devices having the exactly the same error is remote. You must be doing something wrong...

    You seem to be jumping back and forth from TTH to Explorer...do you have TTH running all the time?
    If so, disable it on startup...you really don't need it, forget all about it until you've backed up your device and installed any new maps etc.
    Only after updating your device can you open TTH and do the mapshare updates if you really feel like you need to (the chances that one of those updates being of any use to you is highly unlikely anyway).

    Reboot the PC > don't open anything other than Windows Explorer > make sure the TT XL USB cable is plugged in firmly at both ends (or change it) > browse your TT XL & copy the contents to a safe place > update etc

  7. The Following 2 Users Say Thank You to fredderf For This Useful Post:
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    Alfred_ML (11th June 2018), pe1agp (11th June 2018)

  8.     
    #15
    Administrator
    pe1agp's Avatar

    TomTom XL  4 GB won't update
    @fedderf, that is an interesting point of view for this problem, I see many Windows messages in the error report. I actually wonder if there are many TomTom Home users, I usually do not use the updates

  9.     
    #16
    pe1agp:

    I'm sure you already know this but for the OP; a mapshare update is where a user has installed a new map and notices a slight error on a road he/she uses...maybe it's a 40mph limit but the map says 30mph limit so they report it and TT issue a mapshare update. What are the chances that I'm going to use that particular road to make use of the update...it's highly unlikely

    They don't look like Windows errors to me...they look like they might be Chrome or TTH errors, and they're mainly all javascript errors apart from one *.xml error. This is why I suggested the reboot and only opening Explorer.

  10.     
    #17
    simba's Avatar
    to find out where the possible errors are you can do the following;
    if you have the possibility try another tomtom different to the 2 that gives you an error or with an SD with navcore inside (that contains the file ttgo.bif)
    try with the Windows Explorer to copy some file, if you give the same error that you can not copy, the error would have it on your PC,
    if this works for you try to update with TTHome if you follow the same error, as possible (loop) delete temporary internet files and kokis
    if it continues giving error, it could be that TTHome estubirea mal (uninstall and reinstall) EYE DO NOT install the latest version of TTHome
    in case you get to update to the last navcore and break the patch for not being able to unmark.
    regards

  11.     
    #18
    Administrator
    pe1agp's Avatar

    TomTom XL  4 GB won't update
    The latest information now is that one device refuse to show up as an extra drive.

    Yes that's my reason too not to get these useless share updates.
    I mean with Windows errors, errors generated by his computer.

    I'm wondering what the Heldesk is going to say

  12.     
    #19
    Oké i can not backup this TT, it gives me after a minute or two the error message and then i only use windows Explorer ( copy paste ). On both devices the same problem.
    I do not have the newest TomTom home, i use an old version that i have to modify so now and then.
    I only use TomTom home fore navcore updates on the TT that are not updated yet.
    All of the other TT that i have had for a mapupdate are not a problem, not a single one of them.

    I think to give TT helpdesk a call and see what they can do For me. Because this device is not eol yet and wil be supported by TT

  13.     
    #20
    Quote:
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    Normally i never use mapshare, i only did this to test if TT home gives me the same problem. Because someone in his post asked me to try some sort of installing/copying using TT home and see if it gives the same problem.
    And the same problem is there.

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