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Garmin DriveSmart 50 Failed Update

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  1.     
    #1

    Help Garmin DriveSmart 50 Failed Update

    Hi all,

    Garmin DriveSmart 50 Failed Update

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    I was trying to update a Garmin Drivesmart 50 device with the latest maps. I make the mistake of downloading webupdater instead of garmin express. The webupdater said it needed to update the GPS firmware and that the device will need to be fully charged. I allowed the device to charge for several hours and tried the update. However when I removed it from the computer the device rebooted, flashed something up on screen and switched off! I didn't realise but the battery has had it! Now the device will switch on but not link to the computer. It shows "garmin.com/express" followed by a white square with "GIR Low Mem" in red text. But won't load any further.

    I had read on Garmin forums that I could try the updater.exe application along with an RGN file but this comes back with an update not required error. I did say that I can't get it to link to the computer but it will link if I press and hold upper left corner on boot and only stay connected for about 10-20 seconds max.

    Would anyone have any ideas on how to fix?

    part code: 010-N1539-00

    Many Thanks
    Andymcc1st Reviewed by Andymcc1st on . Garmin DriveSmart 50 Failed Update Hi all, I was trying to update a Garmin Drivesmart 50 device with the latest maps. I make the mistake of downloading webupdater instead of garmin express. The webupdater said it needed to update the GPS firmware and that the device will need to be fully charged. I allowed the device to charge for several hours and tried the update. However when I removed it from the computer the device rebooted, flashed something up on screen and switched off! I didn't realise but the battery has had it! Now Rating: 5

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    Garmin DriveSmart 50 Failed Update
  3.     
    #2
    additional info: web updater shows the firmware as updated to 5.90 (it says your garmin device has the latest software). The device doesn't stay connected long enough to download and re-install the firmware package. It won't load up and won't connect to MAC so that I can update the maps using Garmin Express

    Any help appreciated.

  4.     
    #3
    Garmin Mod
    Supporter
    Garmin_Nuvi's Avatar
    Garmin DriveSmart 50 Failed Update
    Quote:
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    Without sounding obvious you are going to have to swap that battery out, the USB ports cannot keep up with the failing battery.
    This device must only be a couple of years old ?,I've had great service from Garmin with batteries out of the 12 month warranty period .If you speak to them I wouldn't mention anything else except the battery,they will just send you a refurbished stock unit.

    If I understand correctly the device will function correctly if plugged into a Vehicle power cable 2 amp ?

  5.     
    #4
    Well... I didn't even think to try the car charger until you mentioned it. I had been trying to "charge" it using a tablet charger and different mini USB lead but obviously this mustn't have been correct to power it on properly. The problem when I plug it into the car is that all the icons and backgrounds are missing and the device just shows "GIR low mem" for every icon instead of the actual button to press which means I can't enter any destination. The unit we purchased as a refurb unit in 2017 while on holidays so I'm not sure if they would stand over an already refurbed unit and one which was purchased in another country.

  6.     
    #5
    Garmin Mod
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    Garmin_Nuvi's Avatar
    Garmin DriveSmart 50 Failed Update
    Quote:
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    Looks like your device firmware got corrupted by loosing power during the update.
    Get another battery.

    Code:
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  7.     
    #6
    FireFox58's Avatar
    Try to reinstall Firmware via SDPackage, you find Package
    Link URL:
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    Be sure Device is properly power supplied

  8.     
    #7
    So... Thanks for the suggestions so far. I've found another Garmin Drivesmart 50 that we happened to have (although unfortunately it's the UK/Ireland version). I have however transferred its battery to the USA/Canada Garmin Drivesmart 50 and it seems to be holding the charge better. I've tried FireFox58's suggestion with the SD card package but this doesn't seem to work. I extracted the rar to a formatted SD card (which imports the folder structure \garmin\updater\2267\ (does it matter that my HWID would be 1539 - I did try changing the number in the update.txt and folder name but this made no difference). When I boot the Garmin with the SD card installed it just boots up without showing up the "loading..." screen in your instructions. When I plug the SD card back into my laptop there is no additional file as per your instructions.

    I'd send it back or bring it to GPS City to see if it can be repaired but it's needed for Friday

    It's annoying as it has only been used for no more than 3 weeks since it was bought!
    Last edited by Andymcc1st; 20th June 2019 at 05:55 AM.

  9.     
    #8
    Garmin Mod
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    Garmin_Nuvi's Avatar
    Garmin DriveSmart 50 Failed Update
    Quote:
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    The part number N1539 is not the same as the HWID . In your garmindevice.xml in the Garmin folder you should see

    <PartNumber>006-B2267-00</PartNumber>
    <SoftwareVersion>520</SoftwareVersion>
    <Description>Drive 50</Description>


    You should not play with the kit FireFox68 has made for HWID 2267.
    Try it again and follow the instruction exactly.

    If all fails

    Copy your garmindevice.xml and drop it in my Mega dropfolder and we can have a look whats going on by comparing to the ones I have.

    Mega Dropfolder
    Code:
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    Last edited by Garmin_Nuvi; 20th June 2019 at 06:24 AM.

  10.     
    #9
    I'm afraid that I don't think I can get the XML file due to the device not connecting to the PC long enough. When it does connect it doesn't show up as a drive letter or under Garmin Express unfortunately. The only time it will connect to the PC is if I put into into recovery mode i.e. press and hold top left corner of the screen while booting the device. I have followed the instructions to the letter (believe it or not but I work in IT I have tried several different SD cards but the Garmin doesn't seem to do anything different when booting with the SD card. I should have just left it with the old maps. The roads couldn't have changed that much! LOL. Thanks for your guidance.

  11.     
    #10
    So... After booting into windows on my mac with a fresh install of winrar I managed to finally get the update to install from the SD card but the device is still showing the same "GIR mem LOW" icons plastered all over the screen and when plugged into the computer it isn't detected. I think it's borked. I wish Garmin allowed you rights to move maps between devices as I have a perfectly good Garmin Drivesmart 50 but with UK/Ireland maps and a broken Garmin Drivesmart 50 with USA/Canada Mapping that I actually need.

    Thanks for both your help anyway.

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